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BASE ARTICLES
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1. Why does the program always ask for
a cd-rom?
2. What is the password to get into
the manager?
3. Why do I get runtime errors when
running on a version of Windows past 95?
4. Why do I get the error message, "dbutil_sys_settings
- opendb: Management Error #-20064" when starting a
program?
5. Why do I get a "Management Error
- 20060" when executing a program?
6. Why do I get "-20020. Cannot
find foxpro" error message?
7. When trying to view a report in Arithmetic
Skills Assessment, "Operation Halted!" appears
and report cannot be viewed.
8. Math for Everyday Living Manager
does not work with my other EA Titles
9. Informal Reading Test will not run
on IMAC 9.0 and gives "error trying to find a file
on your system -48" when launched.
10. EA software, "DB Update Pat
Cannot be Found."
11. Installing Diascriptive Reading
II
12. Program does not appear on the
workstation
13. Program will not work with multiple
users
14. Error when attempt to log into
manager that program cannot be found.
15. Video does not play, instead see
black box.
16. Video is choppy
17. Error when viewing video
18. When attempt to use manager, "Application
quit unexpectedly."
19. Message, "Manager not found"
when attempt to run the EA Manager
20. Network version of thinking Like
a Scientist, if two or more students try to get get into
the same level, "Problem opening TLS1_int.dxr -4
21. "dbutil_sys_settings - opendb:
Management Error #-20064" when launching EA's Learning
Styles Inventory network version
22. Magic Letter Factory "Script
Error: handler not defined # fileio"
23. Educational Activities Software
won't allow installation to hard drive.
24. "Please Call Your Teacher"
is displayed an no options are available.
25. Systems_setting; error-11012 cannot
get data pass" when launching program.
26. Sound Sentences 2
27. Can I use the keyboard to tab between
screens in Sound Sentences II?
28. Why won't The Magic Letter Factory
run in WindowsXP?
29. Unknown error message - Magic Letter
Factory on Windows XP.
30. Sound Sentences II worksheets all
have the title Classroom Activities.
31. Cannot find dll's during install.
32. Why do the .cda files ask for the
CD when they have been copied from the EAS Citzenship: Questions
and Dictation CD to a hard drive?
33. When attempting to launch Diascriptive
Language Arts Sentence Nick - Sense, a Windows workstation
gives the following error message: "invalid TX object
handled Category: Invalid argument (Invalid object) function:
xvt-tx-get-num-pars.... File: TTX.c line: 903."
34. When launched from more than one
workstation, the error message "Application is already
in use...DBUtils get data management, Error #
35. "There are no lessons installed"
when attempt to launch EA Manager.
36. The video clips display above the
viewing area.
37. Diascriptive Reading will not start.
38. When I record my voice, I only
hear static.
Question:
Why does the program always ask for a cd-rom?
Answer:
SYMPTOMS:
Always asks for cd-rom when program is started.
CAUSE:
By design, the standalone EA titles must have a cd-rom in
the drive in order to run.
SOLUTION:
Send Hard Drive Installer Disk, use the cd-rom or change
to Real Achievement (RA).
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Question:
What is the password to get into the manager?
Answer:
SYMPTOMS:
The EA management console asks for a password to enter.
CAUSE:
By design.
SOLUTION:
The password is "teacher".
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Question:
Why do I get runtime errors when running on a version of
Windows past 95?
Answer:
SYMPTOMS:
Running a DOS version of an EA product results in a "runtime"
error.
CAUSE:
Past 95, Windows does not have a true DOS environment (only
an emulator) and therefore occasionally has problems running
some DOS based
programs.
SOLUTION:
Update your version of Windows with a true DOS emulator.
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Question:
Why do I get the error message, "dbutil_sys_settings
- opendb: Management Error #-20064" when starting a
program?
Answer:
SYMPTOMS:
The following error message appears when starting the program:
"dbutil_sys_settings - opendb: Management Error #-20064"
on a Macintosh
network. The program does not run.
CAUSE:
During installation, the program was installed directly
to the server. This sometimes locks the files and/or turns
the sharebit off. This may not
allow anyone, or sometimes just one student, to access the
program.
SOLUTION:
Reinstall the program from a workstation copy. Specifically,
delete the current installation. Install to a Macintosh
workstation, then test the local workstation copy. If it
works, Copy and Paste it up to the server. Configure all
the workstations and test it further. (The install to a
workstation first, seems to make sure that the settings
end up correct when it is finally placed on the server.)
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Question:
Why do I get a "Management Error - 20060" when
executing a program?
Answer:
SYMPTOMS:
"Management Error - 20060" occurs every time a
program is launched. The program cannot be started.
CAUSE:
The current network user does not have the necessary permissions.
SOLUTION:
Change permissions so that users can read, write, execute,
create files, and delete files within the entire installation
of the program.
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Question:
Why do I get "-20020. Cannot find foxpro" error
message?
Answer:
SYMPTOMS:
When launching any of the EA products from the workstations
the application gives an error "-20020". When
trying to launch the EA Manager
from the server it gives an error that it "cannot find
foxpro DBF file".
CAUSE:
Old version of product.
SOLUTION:
Call customer service for the latest version.
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Question:
When trying to view a report in Arithmetic Skills Assessment,
"Operation Halted!" appears and report cannot
be viewd.
Answer:
SYMPTOMS:
In Arithmetic Skills Assessment, "Report Operation
Halted! This report is not available for viewing."
is recieved when attempting to view ASAT Class (or Student)
Mastery List report. Report cannot be viewed.
CAUSE:
Report is not viewable by design, only printable.
SOLUTION:
By design.
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Question:
Math for Everyday Living Manager does not work with my other
EA Titles
Answer:
SYMPTOMS:
The Math for Everyday Living Management system does not
work.
CAUSE:
The Math for Everyday Living series has a different manager
than other EA software programs.
SOLUTION:
Utilize the two different management systems
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Question:
Informal Reading Test will not run on IMAC 9.0 and gives
"error trying to find a file on your system -48"
when launched.
Answer:
SYMPTOMS:
Informal Reading Comprehension Test Standalone CD-run Installation
does not work on IMAC running OS 9.x and gives "error
trying to find a file on your system -48" when launched.
(Also had customer report this on OS 8.5)
CAUSE:
Software Bug
SOLUTION:
Send the customer Hard Drive Install for Informal Reading
Comp. Test
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Question:
EA software, "DB Update Pat Cannot be Found."
Answer:
SYMPTOMS:
Whenever I enter my EA software, receive a message that
the DB Update Cannot be Found.
CAUSE:
Software Installed Incorrectly.
SOLUTION:
Reinstall Software. (If running Network, be sure to run
workstation installers on every workstation.)
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Question:
Installing Diascriptive Reading II
Answer:
Please use these directions for installing and operating
the Diascriptive Reading II program:
First, make sure any virus protection is disabled during
installation.
Put the CD-ROM in the drive and click on it to open it.
You should see a box titled, "DRII SA Installation."
Icons should be visible. On the left there should be an
icon labeled, " EA Manager CD Installer." On the
right, "DRII SA Installer."
Click 2x on the "EA Manager CD Installer" icon
and follow the on-screen instructions. When this is completed,
click on the "DRII SA Installer" and follow the
on-screen instructions. The final screen you should see
will say at the bottom, "Update complete."
To run the program, click on the DR II "book"
icon in that original box. You can drag this icon to the
desktop to make it easier for the students to access the
program.
To check scores in management, open the EA Manager file,
which is the icon with a magnifying glass. The password
is "teacher." You may want to hide the Manager
from your students. I don't know how you manage the desktop,
i.e., if you use Foolproof, At-Ease, etc.
If you find this program to be what you're looking for,
we do have a hard drive installable program, which eliminates
the need for students to handle the CD's. This is purchase
option available to you.
Occasionally, due to screen savers, insufficient memory,
or computer "gremlins," the connection between
the management and the program doesn't occur and you will
see an error message when students attempt to access the
program. In that case, go to the EA Manager file on the
hard drive, click and open it, scroll down to a file labeled
"addprogs," click on it and the connection should
be made (you will see a message "update completed").
Use this only if there's a problem.
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Question:
Program does not appear on the workstation
Answer:
On a Macintosh network, the program will not appear on the
workstation desktop. To resolve, manually create an alias
an paste it to the desktop.
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Question:
Program will not work with multiple users
Answer:
Turn on Shared Bit on Macintosh - (Unsure of error or accuracy
of resolution)
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Question:
Error when attempt to log into manager that program cannot
be found.
Answer:
When you log into the manager using your password, you get
an error that indicates no programs are associated with
the EA Manager. Resolution: In the folder, __\EA\mgmt2010,
run addprograms.exe. This is a brief executable file and
will update the manager. Once complete, log back into EA
Manager successfully.
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Question:
Video does not play, instead see black box.
Answer:
When you log into the program, the video does not play.
There is a black box covering the graphic. Resolution: Install
the version of Quick Time from the CD.
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Question:
Video is choppy
Answer:
Video plays, but is choppy, fragmented, bouncing, rough
Resolution: Set color settings to thousands of colors.
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Question:
Error when viewing video
Answer:
Error message when attempting to view the video. Resolution:
Install the version of Quick Time on the CD
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Question:
When attempt to use manager, "Application quit unexpectedly."
Answer:
When you are using the EA Manager, get message that, "The
application quit unexpectedly." Resolution: Increase
Preferred Memory.
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Question:
Message, "Manager not found" when attempt to run
the EA Manager
Answer:
SYMPTOMS: Receive error, "Manager is not found"
when you attempt to launch the EA Manager.
CAUSE:
1. Manager was not installed or,
2. Manager was installed after the application
SOLUTION:
1. Install Manager, and then,
2. Run "Add Programs"
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Question:
Network version of thinking Like a Scientist, if two or
more students try to get get into the same level, "Problem
opening TLS1_int.dxr -4
Answer:
SYMPTOMS
Network version of thinking Like a Scientist, if two or
more students try to get get into the same level, "Problem
opening TLS1_int.dxr -49." error messsage appears.
CAUSE
Files are not sharing properly.
SOLUTION
Mark all files as "read-only" (also mark as "sharable"
if on a Novell server).
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Question:
"dbutil_sys_settings - opendb: Management Error #-20064"
when launching EA's Learning Styles Inventory network version
Answer:
SYMPTOMS:
The following error message appears when launching EA's
Learning Styles Inventory network version: "dbutil_sys_settings
- opendb: Management Error #-20064" on a Macintosh
network. The program does not run.
CAUSE:
Bad installation or problem with the Data folder.
SOLUTION:
Complete uninstall/reinstall. Search hard drive of server
and any workstations receiving the error for "learning
styles" or "lsi". Trash any files found.
Run Net installer from the CD at the WORKSTATION. If it
says any learning styles components are found, select the
option to delete the files and run the installer again.
Repeat these steps until the installer displays instructions
for installation and allows you to "switch
path" of installation to the mounted server's hard
drive. Click "quit" after a message tells you
the workstation is setup to run Learning Styles. Navigate
through mounted drive for Learning Styles Inventory folder
and create an alias of the yellow & black Learning Styles
Inventory icon. Drag the alias icon to the desktop of the
workstation. Double-click on desktop icon to start the program.
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Question:
Magic Letter Factory "Script Error: handler not defined
# fileio"
Answer:
SYMPTOMS:
When attempting to run The Magic Letter Factory on a Windows2000
computer the user gets "Script Error: handler not defined
# fileio." May also get "The application or .dll
C:\WINNT\System32\wing.dll is not a valid windows image.
Please check this against your Windows installation disk."
CAUSE:
The program must be launched from the LFCTRY16.EXE file
on the Magic Letter Factory CD. Also, the program requires
QuickTime 2.1.2 to be installed on the computer.
SOLUTION:
Launch the Magic Letter Factory program with the LFCTRY16.EXE
program on the CD-ROM. If a message states that QuickTime
needs to be installed, then following these directions:
Browse to the QTW212 folder on the CD-ROM. Run QT16.EXE.
Following the on-screen directions to install QuickTime.
After QuickTime 2.1.2 has been sucessfully installed, launch
the Magic Letter Factory program from the LFCTRY16.EXE file
on the CD-ROM.
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Question:
Educational Activities Software won't allow installation
to hard drive.
Answer:
SYMPTOMS:
When you attempt to install EA Software to a hard drive,
you are given a message that you cannot install the software
to a hard drive. CAUSE:
Customer received the CD labeled "Custom Network Installer."
This CD can only be installed to a server location.
SOLUTION:
Install to a server, or if a customer does not have a server,
send the Hard Drive Installer Disk.
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Question:
"Please Call Your Teacher" is displayed an no
options are available.
Answer:
SYMPTOMS
"Please Call Your Teacher" is displayed and no
options are available.
CAUSE
By design the program stops due to the student's performance.
SOLUTION
Press CTRL+A to escape.
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Question:
Systems_setting; error-11012 cannot get data pass"
when launching program.
Answer:
SYMPTOMS
"Systems_setting; error-11012 cannot get data pass"
when launching program. Program does not run.
CAUSE
The management system was not installed or was installed
after the program.
SOLUTION
Uninstall all eas software, install the manager and then
install the program. OR: Disable security software (i.e.,
Foolproof or At Ease) prior to installing.
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Question:
Sound Sentences 2
Answer:
Bundle Install Code:
TR5097
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Question:
Can I use the keyboard to tab between screens in Sound Sentences
II?
Answer:
SYMPTOMS:
Program does not respond to keyboard commands.
CAUSE:
By design. A mouse is required to use the program.
SOLUTION:
A mouse is required to use the program.
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Question:
Why won't The Magic Letter Factory run in WindowsXP?
Answer:
***THIS INFORMATION IS ONLY A "HEADS-UP" FROM
ALAN STERN. I HAVE NOT RECEIVED A CALL ABOUT IT AND THE
FOLLOWING INFORMATION HAS NOT BEEN PROVEN.
SYMPTOMS:
The Magic Letter Factory will not work when run in WindowsXP.
CAUSE:
The version of Macromodia used to develop The Magic Letter
Factory is not compatible with WindowsXP.
SOLUTION:
First, create an icon on the desktop for The Magic Letter
Factory. Then, modify it to run in Windows98 compatibility
mode with 256 colors.
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Question:
Unknown error message - Magic Letter Factory on Windows
XP.
Answer:
SYMPTOMS
Magic Letter Factory does not run properly on Windows XP
machines.
CAUSE
It is an older program designed for Windows 98 and has not
been tested yet on XP. Possibly, the incompatibility is
with Macromedia Director, not MLF.
SOLUTION
Run XP's Compatibility Wizard set to Windows 98 for MLF.
NOTES
Refer to MS Support Article on how to use the Compatiblity
Wizard:
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q301911
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Question:
Sound Sentences II worksheets all have the title Classroom
Activities.
Answer:
SYMPTOMS
Sound Sentences II worksheets all have the title Classroom
Activities.
CAUSE
Left over from SS I.
SOLUTION
May be changed in future release.
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Question:
Cannot find dll's during install.
Answer:
SYMPTOMS
According to customer.... The workstation installation states
that the installation completed successfully, however when
trying to execute from workstation LSI returns the following
errors: Cannot find file xwmtey50.dll
Cannot find file xwmba450.dll Then it can not find file
v:\ea\lsi\lsi.exe (where v is the mapped drive where lsi
is installed on the network)
CAUSE
Unknown.
SOLUTION
Unknown.
WORKAROUND
Customer resolved by copying the named dll's to windows
system folder from server to workstations.
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Question:
Why do the .cda files ask for the CD when they have been
copied from the EAS Citzenship: Questions and Dictation
CD to a hard drive?
Answer:
SYMPTOMS:
When copied to a hard drive from the EAS Citizenship: Questions
and Dictation CD, the .cda audio files ask for the CD when
launched.
CAUSE:
The Questions and Dictation CD is simply a music CD and
when copied from the CD onto a hard drive, the .cda file
is simply a shortcut to that track on the CD.
SOLUTION:
Use any music CD audio formatting software to convert the
audio tracks into a digital sound file, such as .mp3 or
.wav.
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Question:
When attempting to launch Diascriptive Language Arts Sentence
Nick - Sense, a Windows workstation gives the following
error message: "invalid TX object handled Category:
Invalid argument (Invalid object) function: xvt-tx-get-num-pars....
File: TTX.c line: 903."
Answer:
SYMPTOMS
When attempting to launch Diascriptive Language Arts Sentence
Sense, a Windows workstation gives the following error message:
"invalid TX object handled Category: Invalid argument
(Invalid object) function: xvt-tx-get-num-pars.... File:
TTX.c line: 903."
CAUSE
Program did not install properly.
SOLUTION
Reinstall program.
NOTES
Worked for a customer.
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Question:
When launched from more than one workstation, the error
message "Application is already in use...DBUtils get
data management, Error #
Answer:
SYMPTOMS
When launched from more than one workstation, the error
message "Application is already in use...DBUtils get
data management, Error #11025." is received.
CAUSE
The sharebit is not set properly. Likely due to installing
from server rather than a workstation.
SOLUTION
Simple uninstall and reinstall will not work... follow the
notes below.
NOTES
1. Uninstall
2. Search server drives for eas or lsi remnant files and
delete (must be at server to see all system folders)
3. Reinstall LSI from a workstation
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Question:
"There are no lessons installed" when attempt
to launch EA Manager.
Answer:
When teacher attempts to view the students' scores, teacher
receives the error, "there are no lessons installed."
SOLUTION: Open the EA Manager Folder and locate the program,
AddProgs. Double-click on the icon fo AddProgs, follow any
on-screen instructions. This program will verify that all
EA programs have been recognized properly by the EA Manager.
AFter running AddProgs, you can access the EA Manager and
view the scores for students who have run the EA applications.
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Question:
The video clips display above the viewing area.
Answer:
SYMPTOM: On Ea programs that display video clips, the video
clips display above the viewing area.
SOLUTION: Change computer Display Settings to Small font.
1. Right-Click on the desktop
2. Select Properties.
3. Select the Setting Tab.
4. Change Font settings to Small font.
5. Click Apply.
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Question:
Diascriptive Reading will not start.
Answer:
SYMPTOMS: Click OK to enter Diascriptive Reading and nothing
happens.
SOLUTION: Change computer Display Settings to Small font.
1. Right-Click on the desktop
2. Select Properties.
3. Select the Setting Tab.
4. Change Font settings to Small font.
5. Click Apply.
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Question:
When I record my voice, I only hear static.
Answer:
SYMPTOMS: Core Reading and Vocabulary Development programs,
after upgrading to a Power Mac, when student records their
voice, they only hear static.
SOLUTION: Upgrade customer to current version of
Core Reading.
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